Zammad Addons New May 2026

Released: June 2024 A tiny but vital addon. It prevents XSS attacks while allowing beautiful rich text from external markdown editors (like Obsidian or Typora).

A surprising trend in 2025 is the rise of migration addons. These are not features per se, but tools designed to move data into Zammad from legacy systems.

If you are considering Zammad for the first time, these new addons eliminate the #1 barrier to entry: data migration.

Out-of-the-box, Zammad offers ticketing, knowledge bases, live chat, and social media integration (Twitter/Telegram). But modern support requires:

The keyword here is new. Legacy plugins from 2021 often break with Zammad v6.x. The new breed of addons leverages the GraphQL API and Zammad’s modern application architecture. zammad addons new

A typical Zammad addon requires a specific definition file to appear in the UI and be registered in the system.

Create a file inside your engine structure, typically at: app/assets/javascripts/app/lib/app_post/_my_new_feature.coffee (or JS)

Or define it within the Zammad core hooks. The critical part is the App.Controller definition.

Example basic structure for a Zammad UI Addon: Released: June 2024 A tiny but vital addon

// In app/assets/javascripts/apps/my_new_feature/my_new_feature.js
import App from 'zammad/app';
var MyNewFeature = App.Controller.extend(
init: function() 
// Your code here
console.log("My New Feature Addon Loaded!");
);
export default MyNewFeature;

Net gain: $3,015/month.

These add-ons pay for themselves before lunch on the first day.

What it is: Zammad already has email and chat. This new addon creates a true bi-directional sync for Teams/Slack. Why it’s new: Old integrations simply forwarded notifications. The new addon allows agents to reply to a ticket from within Teams using slash commands, and the response is written back to Zammad as a public reply. It also translates @mentions into Zammad’s internal notes.

Released: July 2024 Templating gets a massive upgrade. Instead of one static signature, this addon uses Liquid logic. The keyword here is new