Install the driver for your specific OBD interface. For VAG KKL, use FTDI CDM v2.12.28. For TouCAN, use manufacturer drivers.
After successful sandbox installation, transfer to your host OS only if needed. Tiger Tool V3.3 Download
Once you obtain a file (usually named TigerTool_v3.3_setup.exe or TigerToolV33.zip), do not run it immediately. Install the driver for your specific OBD interface