| Issue | Workaround |
|-------|-------------|
| TouchPad disappears after Windows Update | Use the “Show hidden devices” in Device Manager, uninstall ghost device, reinstall driver. |
| Gestures stop working after screen rotation (convertible laptops) | Reinstall the OEM’s companion utility (e.g., Lenovo Vantage, Dell QuickSet). |
| Settings app (Synaptics Control Panel) does not open | Uninstall the driver, clean registry keys under HKLM\SOFTWARE\Synaptics, then reinstall. |
Search your laptop manufacturer’s support page using your exact model number and Service Tag. Examples: synaptics driver version 17.0.18.8
Additionally, check file properties of SynTP.sys in C:\Windows\System32\drivers\ – its product version must be 17.0.18.8. | Issue | Workaround | |-------|-------------| | TouchPad
If your laptop originally shipped with this driver, search the Microsoft Update Catalog for “Synaptics 17.0.18.8”. Look for .cab files; extract using expand or a tool like 7-Zip. Warning: This driver is not for Windows Precision
Before you attempt to install this driver, verify compatibility. Synaptics driver version 17.0.18.8 is known to work flawlessly on:
Warning: This driver is not for Windows Precision Touchpad (PTP) devices with
SYNA2393or newer. If your touchpad is labeled as "Precision" in Windows Settings, version 17.0.18.8 will not install.