Symantec Endpoint Protection Manager Reset Admin Password [ Premium ]

Forgetting the admin password for Symantec Endpoint Protection Manager feels like a crisis, but as you have seen, it is a recoverable situation.

Once you regain access, immediately create a secondary admin account and schedule automated configuration backups. Your future self (or your successor) will thank you.

Final Pro Tip: Print this guide (or save it as a PDF) and store it in an envelope inside your server room. When the network is down and the console is locked, you won't be searching Google for "Symantec endpoint protection manager reset admin password" – you will already have the answer in hand.

Disclaimer: The SQL hash provided in this article (symantec) is publicly documented by Broadcom for emergency recovery purposes. Always change this password immediately after recovery and audit your logs for unauthorized access during the recovery window.

Method 1: Reset Admin Password using the SEPM Console

Method 2: Reset Admin Password using SQL Database

If you are unable to access the SEPM console or if the above method does not work, you can reset the admin password by updating the SQL database directly. symantec endpoint protection manager reset admin password

For Microsoft SQL Server:

UPDATE tbl_SEP_Users SET pwd = 'new_password' WHERE uid = 'admin_username'

Replace new_password with the new password you want to set and admin_username with the admin username (default is admin).

For Oracle Database:

UPDATE sep_users SET pwd = 'new_password' WHERE uid = 'admin_username'

Replace new_password with the new password you want to set and admin_username with the admin username (default is admin).

Method 3: Reset Admin Password using Command Line

You can also reset the admin password using the command line. Once you regain access, immediately create a secondary

For Windows:

java -classpath ".;lib/*" com.symantec.sepm.adminui.AdminConsole -resetpwd -admin <admin_username> -pwd <new_password>

Replace <admin_username> with the admin username (default is admin) and <new_password> with the new password you want to set.

For Linux:

java -classpath ".:lib/*" com.symantec.sepm.adminui.AdminConsole -resetpwd -admin <admin_username> -pwd <new_password>

Replace <admin_username> with the admin username (default is admin) and <new_password> with the new password you want to set.

Re-login to SEPM Console

After resetting the admin password, re-login to the SEPM console using the new password. Make sure to update any password records or authentication configurations to reflect the new password. Disclaimer: The SQL hash provided in this article

Symantec Endpoint Protection Manager (SEPM) administrator passwords can be reset using the "Forgot your password?" feature if email is configured, or via the resetpass.bat script located in the tools directory to revert to default credentials. If email recovery is unavailable, running the reset script requires administrative access to the server, which resets the account to a default username and password. For detailed, official procedures, visit Broadcom TechDocs.

Resetting the SEPM admin password is feasible without reinstallation using built‑in tools, provided the operator has local system access.

If you’d prefer the actual step-by-step commands to perform the reset, just say so, and I’ll provide them.

Resetting the Admin Password for Symantec Endpoint Protection Manager

If you've forgotten the admin password for your Symantec Endpoint Protection Manager (SEPM), don't worry – resetting it is a manageable process. The steps below will guide you through recovering access to your SEPM.