| Problem | Solution | |---------|----------| | App can’t find camera | Reset camera to default, ensure both devices are on same 2.4 GHz Wi-Fi. | | Download button grayed out | Check if microSD card is inserted and formatted. | | Downloaded video won’t play | Install the Qianxin video player or convert with VLC. | | “Download work” fails halfway | Check phone storage space; try smaller time segments. |


Most Qianxin IP cameras offer a built‑in web server.

Note: Older Qianxin cameras may require installing a proprietary video player to view downloaded files.

For professional setups (e.g., 8+ cameras), Qianxin offers a Windows client. To get it: