The most frequent reason for this error is that Windows Defender, a third-party antivirus (like Norton, McAfee, or Kaspersky), or a corporate firewall is blocking Lumion 12 from sending data to the internet.
Lumion needs to communicate with specific URLs (e.g., https://license.lumion.com). If your security software flags this outgoing connection as suspicious, it will block it.
Your Internet Service Provider (ISP) or router might be using a slow or censored DNS server. If Lumion asks for license.lumion.com and the DNS server returns a stale or wrong IP, the connection fails. The most frequent reason for this error is
If nothing else works, a clean installation ensures no corrupted files remain.
Follow these steps in order. Test Lumion 12 after each step. Restart your PC
If you work for a firm with a strict IT department, you will likely not be able to fix this yourself. The error is occurring because your company’s proxy server is intercepting SSL traffic (a "Man-in-the-Middle" for security scans).
What you need to ask your IT admin:
Do not attempt to bypass corporate proxy using VPNs—this usually violates your employment contract and can get you flagged by security.