Once you submit your User ID or registered mobile number, the system will offer one or two ways to reset your password:
Within a minute, you’ll receive a password reset link from no-reply@leap.cholasales.com or similar.
Click the link in the email. You’ll be taken to a secure page where you can set a new password.
Make sure your new password is:
Disclaimer: This guide is for informational purposes. Interface options may vary slightly depending on recent app updates. For urgent issues, please contact the official Leap Chola IT Helpdesk.
To reset your Leap Chola (Cholamandalam) sales portal password, you can use the official self-service tools or contact internal support. Password Reset Steps If you are an employee or partner using the Chola Self-Service Portal (SSP) Navigate to the Chola Self-Service Troubleshooting Page Enter your leap chola sales login password forgot
Follow the prompts to verify your identity (typically via an OTP sent to your registered mobile/email). New Password that meets these security requirements: 8 to 50 characters. Complexity:
At least one uppercase letter, one lowercase letter, one number, and one special character (e.g., #?!@$%^&*-). Chola Self-Service Portal Support for Internal Sales Applications For specific internal sales apps like ConnectorApp , standard recovery options may vary: Mobile App Recovery: Look for the "Forgot password?"
link directly on the login screen of your app to launch the reset window. Internal Helpdesk:
If you are unable to reset it online, contact the Chola IT or Sales support team. General customer care can often redirect you to the appropriate internal department at 1800-102-4565 Email Support: You can reach out to customercare@chola.murugappa.com for guidance on which portal to use for your specific role. Cholamandalam Important Security Tips Do not share your password or OTP with anyone, including supervisors.
Avoid reusing passwords from other personal websites for your Chola account. Experts suggest updating sensitive work passwords every for better security. Chola Self-Service Portal Are you attempting to login to the Mobile App Web Portal Grievance Redressal - Cholamandalam Finance Once you submit your User ID or registered
If you have forgotten your password for the Chola LEAP (Cholamandalam MS General Insurance) sales or self-service portal, you can reset it by following the standard troubleshooting steps on their official platforms. Resetting Your Password You can initiate a password recovery through the Chola Self-Service Portal Enter your on the troubleshooting page.
Follow the prompts to receive a verification (often via email or OTP). New Password that meets the following security criteria: 8 to 50 characters. Complexity:
Must include at least one uppercase letter, one lowercase letter, one number, and one special character (e.g., #, ?, !, @, $, %, ^, &, *, -). Confirm your new password and click Chola Self-Service Portal Accessing the Portal
Once your password is reset, you can log back in through the primary Chola MS Login Self-Service Portal Troubleshooting Tips Mobile App Users: If using the Leap CRM mobile app, tap Forgot Password
on the login screen, enter your registered email, and follow the link sent to your inbox. Administrative Reset: Option B: Link via Email
If you are an employee or agent unable to reset it yourself, an Admin user can reset your password through the internal Application Settings in the staff list. Contact Support:
For persistent issues, you can contact Chola MS customer care at customercare@cholams.murugappa.com or call their toll-free number at 1800-208-5544 Chola MS General Insurance Security Reminder:
If you attempted the wrong password 5+ times, the system locks your account for 30–60 minutes. In this case, the "Forgot Password" link may also be disabled. You must:
If IT is unresponsive, your branch's HR or Admin coordinator can raise a service ticket on your behalf to reset your Leap credentials.