Cause: Firefox’s sandboxing or a firewall blocking localhost ports (usually 127.0.0.1:57329). Fix: Add Firefox and kpm.exe to your firewall’s allow list. Ensure you don’t have VPN extensions that redirect local traffic.

After you log into a website for the first time or change your password, the extension prompts you to save the updated credentials to your encrypted vault.

When you add Kaspersky Password Manager to Firefox, you unlock several productivity and security features:

Cause: The desktop app is closed or asleep. Fix: The extension is a client; it cannot work without the desktop app running. Ensure Kaspersky Password Manager is running in your system tray. If necessary, add the desktop app to your Windows startup list.

Cause: Firefox’s internal password manager is conflicting. Fix: Go to Firefox Settings > Privacy & Security > Logins and Passwords. Uncheck "Ask to save logins and passwords for websites." This disables the native Firefox tool, leaving only Kaspersky active.

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