When online methods fail (e.g., serial number not found, website error), contact support directly.
What to prepare:
If you previously registered your product on Infortrend’s website:
ℹ️ If you never registered, you can still register an existing product using its serial number. Registration does not extend the warranty but helps with faster support. infortrend warranty check
The serial number is critical. If the label is missing or unreadable:
Without a serial number, Infortrend will not release warranty information.
If you purchased your Infortrend hardware through a Value-Added Reseller (VAR) or distributor, they often have direct access to Infortrend's partner portal. They can look up the warranty status for you much faster than going through general support channels if you do not have a support account set up. When online methods fail (e
Don’t panic. Infortrend and third-party vendors offer options.
Q1: Can I check warranty by model number only?
No. Model numbers (e.g., EonStor DS 4024B) identify the product type but not the specific unit. You need the unique serial number.
Q2: How long does an Infortrend warranty check take?
Online portal: 30 seconds.
Email support: 1–4 business hours.
Phone support: 5–10 minutes (including hold time). What to prepare:
Q3: Does Infortrend offer a lifetime warranty?
No. Infortrend does not offer lifetime warranties on any current product line.
Q4: Are hard drives covered under the same warranty as the chassis?
Not always. Drives sold separately have their own warranty. Drives bundled with a system may have a shorter period (e.g., 3 years for drives vs. 5 years for controllers). Check each drive’s serial number separately if needed.
Q5: My warranty check says "Expired" but I bought the unit last year.
This usually means the reseller sold you old stock (aged inventory). You need to provide your purchase invoice to Infortrend support to adjust the warranty start date to your invoice date.
Q6: Does warranty cover data recovery?
Absolutely not. Infortrend’s warranty covers hardware replacement only. Always maintain separate backups.