Info Error Ps4 - Dpi Get

Over time, the PS4 accumulates temporary files that interfere with DPI retrieval.

How to clear cache:

If you use an extended storage USB drive:

Before you buy a new console or throw your game out the window, try these in order. Success rate: ~85%.

Step 1: The Aggressive Clean Don’t just breathe on the disc. Use microfiber cloth + isopropyl alcohol (70%). Wipe from the center hub straight out to the edge—never in circles. Circular scratches can cross the DPI track. dpi get info error ps4

Step 2: Rebuild the Database (The Real Fix)

Step 3: The Laser Cleaner Disc Buy a $10 Blu-ray laser lens cleaner. Insert it. Let it run for 2 minutes. This often fixes the “quiet laser” problem without opening your console.

Step 4: The Disc Swap Test Try a different game disc. If every disc gives the DPI error → your laser is failing (replace it or go digital). If only one disc fails → that disc’s DPI sector is dead. Sorry, that copy is a coaster.

DPI stands for Dots Per Inch, a measure of mouse sensitivity. This error almost exclusively occurs when connecting a third-party controller adapter (like keyboard/mouse converters) or a specific modded controller to the PS4. Over time, the PS4 accumulates temporary files that

The error occurs during the "handshake" phase. When you plug a device into the PS4, the console asks the device to identify itself (requesting device info, DPI settings, firmware version, etc.). If the device fails to send this information correctly, or if the PS4 fails to read it, the system throws the "DPI Get Info Error."

This is the single most effective fix for the DPI Get Info error. Rebuilding the database is like defragmenting a PC hard drive—it reorganizes the product information without deleting your saves or games.

How to do it:

Outcome: This scans the drive and rebuilds the DPI references. Most users report the error disappears immediately after this. Before you buy a new console or throw

The PS4 comes with a standard 5400 RPM laptop hard drive. After 3-5 years, bad sectors develop. If a bad sector stores your DPI data, the PS4 cannot "get info."

Solution: Replace the internal HDD with a new one (or an SSD for faster performance). Sony allows this without voiding the warranty. After installation, download the PS4 firmware from Sony’s website onto a USB stick and reinstall.

Less common, but the ribbon cable connecting the hard drive to the motherboard can loosen. If you are comfortable opening the PS4 (non-slim models), reseat the hard drive by removing it and clicking it back into place.