Cause: BIOS security settings or hardware disconnection. Fix:
If APC no longer maintains a dedicated driver page for your model: apc fingerprint sensor driver new download
Microsoft maintains a global driver repository. For the APC fingerprint sensor driver new download, use: Cause: BIOS security settings or hardware disconnection
Even with the apc fingerprint sensor driver new download, you might encounter issues. Here’s how to fix them: Here’s how to fix them: | Error Message
| Error Message | Solution |
|---------------|----------|
| "Driver is not intended for this platform" | You downloaded a 32-bit driver on 64-bit Windows, or a driver for a different OEM. Match your architecture and hardware ID. |
| "Device cannot start (Code 10)" | Power management conflict. Go to Device Manager → Properties → Power Management → Uncheck "Allow the computer to turn off this device". |
| "No fingerprint scanner detected" | BIOS might have disabled it. Restart → Enter BIOS (F2/Del) → Security → Fingerprint → Enable. |
| Windows Hello says "Sorry, something went wrong" | Clear the Windows Biometric database: services.msc → Stop "Windows Biometric Service" → Delete contents of C:\Windows\System32\WinBioDatabase → Restart the service. |
For less than $25, you can bypass the APC sensor entirely: