This resolves the issue in about 60% of cases.
If you have physical or secondary remote access to the target PC:
Pro tip: After restarting the service, ask the remote user to look at their AnyDesk window. The address (9-digit number) should be visible. If it says "Offline" or "Reconnecting," error 10061 will persist.
| Action | Purpose | |--------|---------| | Deploy AnyDesk via MSI with preconfigured firewall rule | Avoid manual errors | | Set AnyDesk service startup to Automatic (Delayed) | Ensure service starts after network stack | | Use AnyDesk’s “Install” mode, not portable | Ensures service persists | | Monitor with AnyDesk’s built-in connection log | Identify pattern of refusals |
AnyDesk defaults to TCP port 7070 (or 443 for direct connections). If the remote admin changed the port or another application hijacked port 7070, the connection is refused.
Follow these solutions in order. Start with the simplest (checking the service) and move to advanced network fixes.
telnet <remote_IP> 7070
The error “AnyDesk win32 error 10061” typically occurs when the AnyDesk client on Windows cannot establish a connection to the remote device because the target computer actively refused the connection.
| Error Code | Meaning | Typical Fix | |------------|---------|--------------| | 10060 (Win32) | Timeout – No response | Firewall blocking, offline PC | | 10061 | Active refusal | Service down, port blocked | | 10054 | Connection reset by peer | Network instability | | 10053 | Aborted connection | Antivirus injection |
On the client machine, run:
Test-NetConnection <Remote_IP> -Port 7070
If the port is unreachable, the problem lies with network/firewall blocking.