This is where many users fail. You must connect the device correctly:
If you need to connect or flash Amlogic-based devices (TV boxes, development boards) from a Windows 10 64-bit PC, this post walks through what you need, how to install the driver, and basic troubleshooting. amlogic usb driver windows 10 64 bit
Q: Do I need to uninstall old Amlogic drivers first?
A: Yes. If you have previously installed older drivers (V1.x), they conflict. Run USB_Burning_Tool\driver\uninstall_driver.exe as admin first. This is where many users fail
Q: Can I use this driver on a virtual machine (VMware/VirtualBox)? A: Yes, but USB passthrough is unreliable. You must install the driver on the host OS, then assign the USB device to the VM. Expect lower success rates. A: Yes
Q: My PC doesn’t have a USB-A port (only USB-C). A: Use a USB-C to USB-A adapter or hub. Ensure the adapter supports data transfer (many cheap adapters are power-only).
Q: The driver installs, but my device keeps disconnecting/reconnecting. A: That is a power issue. Use a powered USB hub between your PC and the Amlogic device.