Work — Agc Vicidialphp

The feature is designed to be invisible to the agent. There are typically no sliders for AGC on the agent screen to prevent misconfiguration. The agent simply plugs in their headset, and the system handles the leveling.

<?php
/**
 * AGC Dynamic Priority Rebalancer for Vicidial
 * Call this script periodically (every 10-30 sec) via crontab or vicidial.php hook
 */
require_once('agc_config.php');
require_once('/path/to/vicidial/db_connect.php'); // adjust path
class AGCVicidialRebalancer 
private $db;
private $config;
public function __construct($config) 
    $this->config = $config;
    $this->db = mysql_connect('localhost', 'cronuser', 'password'); // use Vicidial's DB
    mysql_select_db('asterisk', $this->db);
// 1. Get idle agents per campaign
private function getIdleAgentsByCampaign() 
    $query = "
        SELECT campaign_id, COUNT(*) as idle_count 
        FROM vicidial_live_agents 
        WHERE status = 'READY' 
          AND last_call_finish < DATE_SUB(NOW(), INTERVAL $this->config['min_agent_idle_sec'] SECOND)
        GROUP BY campaign_id
    ";
    $result = mysql_query($query, $this->db);
    $idle = [];
    while ($row = mysql_fetch_assoc($result)) 
        $idle[$row['campaign_id']] = $row['idle_count'];
return $idle;
// 2. Get current queue wait times per campaign
private function getQueueWaitTimes() 
    $query = "
        SELECT campaign_id, AVG(wait_seconds) as avg_wait 
        FROM vicidial_manager 
        WHERE status = 'QUEUE' 
          AND wait_seconds IS NOT NULL 
        GROUP BY campaign_id
    ";
    $result = mysql_query($query, $this->db);
    $waits = [];
    while ($row = mysql_fetch_assoc($result)) 
        $waits[$row['campaign_id']] = $row['avg_wait'];
return $waits;
// 3. Get agent skill scores from custom table
private function getAgentSkillScores() 
    $query = "SELECT user_id, skill_score FROM agc_agent_score";
    $result = mysql_query($query, $this->db);
    $scores = [];
    while ($row = mysql_fetch_assoc($result)) 
        $scores[$row['user_id']] = $row['skill_score'];
return $scores;
// 4. Recalculate priority for leads in queue
public function rebalancePriorities() 
    $idleAgents = $this->getIdleAgentsByCampaign();
    $waitTimes = $this->getQueueWaitTimes();
    $skillScores = $this->getAgentSkillScores();
foreach ($this->config['campaigns_enabled'] as $campaign_id) 
        $idle = isset($idleAgents[$campaign_id]) ? $idleAgents[$campaign_id] : 0;
        $wait = isset($waitTimes[$campaign_id]) ? $waitTimes[$campaign_id] : 0;
// Priority boost formula
        $boost = ($idle * $this->config['boost_per_idle_agent']) 
               + ($wait / 10) * $this->config['wait_time_weight'];
// Fetch leads waiting in queue for this campaign
        $leads = $this->getQueuedLeads($campaign_id);
foreach ($leads as $lead) 
            $agent_score = isset($skillScores[$lead['user_id']]) ? $skillScores[$lead['user_id']] : 50;
            $skill_factor = ($agent_score / 100) * $this->config['skill_weight'];
$new_priority = $lead['original_priority'] + $boost + $skill_factor;
            $new_priority = min($this->config['max_priority'], max($this->config['min_priority'], $new_priority));
$this->updateLeadPriority($lead['lead_id'], $campaign_id, round($new_priority), $boost);
echo "[" . date('Y-m-d H:i:s') . "] AGC rebalance completed.\n";
private function getQueuedLeads($campaign_id) 
    $query = "
        SELECT vicidial_list.lead_id, vicidial_list.priority as original_priority, vicidial_list.user
        FROM vicidial_list
        LEFT JOIN vicidial_manager ON vicidial_list.lead_id = vicidial_manager.lead_id
        WHERE vicidial_list.campaign_id = $campaign_id
          AND vicidial_list.status = 'QUEUE'
          AND vicidial_manager.status = 'QUEUE'
        LIMIT 100
    ";
    $result = mysql_query($query, $this->db);
    $leads = [];
    while ($row = mysql_fetch_assoc($result)) 
        $leads[] = $row;
return $leads;
private function updateLeadPriority($lead_id, $campaign_id, $priority, $boost_reason) 
    $update = "
        UPDATE vicidial_list 
        SET priority = $priority 
        WHERE lead_id = $lead_id
    ";
    mysql_query($update, $this->db);
$log = "
        INSERT INTO agc_queue_priority (campaign_id, lead_id, original_priority, boosted_priority, boost_reason)
        VALUES ($campaign_id, $lead_id, 
                (SELECT priority FROM vicidial_list WHERE lead_id = $lead_id), 
                $priority, '$boost_reason')
    ";
    mysql_query($log, $this->db);


// Execute rebalancer
if (php_sapi_name() === 'cli') 
$rebalancer = new AGCVicidialRebalancer($agc_config);
$rebalancer->rebalancePriorities();
 else 
// If called via web, restrict access
die("CLI only.");
?>
 agc vicidialphp work

Cause: PHP session corruption or memory limit exhausted.
Fix:

The search phrase "agc vicidialphp work" may seem obscure, but it captures the most critical operational loop in VICIdial: Adaptive Contact Processing engine feeding leads to the agent’s vicidial.php interface, and the agent’s dispositions feeding back into the system.

By understanding:

...you become capable of running a 200-agent outbound center without crashes, lag, or missed calls.

Whether you are a system administrator, a developer, or a call center manager, we hope this deep dive gives you full command over the heart of VICIdial.

SELECT * FROM agc_queue_priority ORDER BY id DESC LIMIT 10;

vicidial.php is VICIdial’s main HTTP interface — it handles:

When an inbound call arrives or an outbound lead is dialed, the dialer queries vicidial.php (via AJAX or internal API) to get the next best agent using AGC logic. The feature is designed to be invisible to the agent

PHP is a server-side scripting language used for web development. In the context of Vicidial, PHP can be used for custom development, such as creating new features, integrating with other systems, or modifying the existing functionality of Vicidial.

Traditional dialers pre-load lists. AGC in VICIdial, via vicidial.php, adapts after each call. For example:

The "agc vicidialphp work" keyword emerges from logs, debug modes, and configuration files where administrators monitor how the script interacts with the AGC engine.